Brokers and Brokerage

Vignette Powers Customer Self-Service Applications for Leading Global Organizations

Companies and Public Entities Provide Online Service With Vignette's Integrated Suite of Best-of-Breed Products

Business Brokerage AUSTIN, Texas--(BUSINESS WIRE)--Aug. 16, 2004-- Vignette Corp. (Nasdaq:VIGN) today announced that leading organizations worldwide such as The County of Santa Clara, The State of Michigan, Caixa Galicia, Casa del Libro, Turkcell and many others are rapidly rolling out customer service initiatives with Vignette(R) content management, portal, integration and collaboration technology. By providing personalized access to information 24 hours a day, Vignette solutions are dramatically affecting the way organizations interact with their customers, while minimizing costs, facilitating self service, speeding issue resolution, automating business processes and creating cross-sell and up-sell opportunities.
In today's "always-on" world, customers have come to expect the convenience, efficiency and accessibility of real-time online service. Where online access to general information once sufficed, customers now demand robust services, such as online bill-paying, access to review and edit account information, and online order placement and tracking. Vignette's solutions help organizations meet these expanding expectations, enhancing current customer satisfaction and attracting new customers.

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Forex Broker Customer service is particularly competitive in the financial industry, and Vignette has worked with leading global banking and financial services companies to offer customers a single view of their personal banking accounts, mortgages, home loans, small-business loans, and credit and loan applications; streamline management of existing checking and saving accounts; convert banking customers to investment customers; and facilitate management of co-branded products by affiliate card networks. In addition, government entities such as The County of Santa Clara and The State of Michigan also have found success with Vignette's customer self-service solutions, reorganizing site content into life-event navigation tools, automating processes that previously required extensive human support, and offering core services online such as license renewal and adoption prescreening.

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Online Brokerage "Two of the most popular features we have on the University of California San Diego's staff portal are self-service in nature: an online staff directory and a search tool for staff job salary ranges," said Rick VanderKnyff, manager of the University of California San Diego's staff portal project. "As we move into the next generation of Vignette solutions, Vignette Application Portal and Vignette Content Management, we'll start to address the student audience with a whole range of self-service applications, from Web registration to online class schedules."

Vignette IDM has had a dramatic impact in enhancing our internal business efficiencies and how we serve our customers, said Robin Karpeta, IT director at ACE, a leading global insurance and financial services provider. independent and enables us to significantly grow our business while cutting building and storage costs. time access to the right information at the right time.

Real Estate Broker "Web self-service is becoming a part of larger self-service suites (multichannel) and, eventually, customer interaction hubs," said Esteban Kolsky, research director for Gartner, in a March 2004 report. "From stand-alone, point solutions that were the norm just two to three years ago, vendors today provide solutions that can not only be used in the Web channel, but also can be leveraged into other channels."

With today's announcement, JBoss will become a division of Red Hat with a common business model of delivering and providing production support of open source software. Customers will now have access to a single, proven global production support organization that can service both Red Hat and JBoss customers, in addition to procuring JBoss offerings through the established global channels of Red Hat. With this acquisition, Red Hat continues to lead the widespread adoption of open source solutions for the enterprise, demonstrating the power of its development model to create innovative, high quality software, effective solutions for customers.

Agency Brokerage Spark Vignette's content management, enterprise document and records management, and collaboration and portal solutions can be deployed in a modular fashion to assemble customer applications within the heterogeneous environments common in today's enterprises, reducing costs associated with Web development and management of business processes. Built purely upon a foundation of industry standards and open technologies, the Vignette V7 suite allows customers to select easily integrated modules to build custom Web applications and lay a solid foundation for future growth. Support for a wide array of standards, the tight integration of suite components and prebuilt enterprise integration adapters enable customers to rapidly build on existing deployments with additional components from any vendor, including Vignette. Vignette's open architecture is designed to leverage existing applications and information to power robust, content-rich self-service applications and further reduce total costs of customer service.

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Business Broker "Since our inception, we've been helping organizations communicate more effectively with various audiences, and have always placed a high priority on facilitating efficient customer interaction," said David Shirk, senior vice president of products, strategy and worldwide marketing at Vignette. "Portal, collaboration, enterprise content management, document and records management, and services build on companies' existing content stores to enhance customer service. Existing customers are adding innovative self-service applications to existing Vignette-based deployments, while new customers are rolling out original customer-facing sites to address enterprise or department-level needs."

Brokerage Account Availability

Stock Broker More information about Vignette's customer self-service solutions or its enterprise content management, collaboration, imaging, document and records management, content integration, and portal capabilities can be found by visiting http://www.vignette.com/ or calling (888) 608-9900.

Brokerage Online Stock Trading About Vignette

Broker Justin Ticket Vignette's software and expertise help organizations harness the power of information and the Web for measurable improvements in business efficiency. As the efficiency experts, Vignette (Nasdaq:VIGN) helps organizations increase productivity, reduce costs, improve user experiences and manage risk. Vignette's intranet, extranet and Internet solutions incorporate portal, integration, enterprise content management and collaboration capabilities that can rapidly deliver unique advantages through an open, scalable and adaptable architecture that integrates with legacy systems. Vignette is headquartered in Austin, Texas, with local operations worldwide. Visit http://www.vignette.com/ to see how Vignette customers achieve measurable improvements in business efficiency and to find out why more companies prefer Vignette.

Real Estate Brokerage FORWARD-LOOKING STATEMENTS

Commodity Broker The statements contained in this press release that are not purely historical are forward-looking statements including statements regarding the Company's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding Vignette's products, future sales, market growth and competition. All forward-looking statements included in this press release are based upon information available to the Company as of the date hereof, and the Company assumes no obligation to update any such forward-looking statement. Actual results could differ materially from the Company's current expectations. Factors that could cause or contribute to such differences include, but are not limited to, Future Losses, Limited Operating History, Fluctuation of Quarterly Revenues and Operating Results, Acquisition Integration, Competition, Dependence on a Small Number of Large Orders, Lengthy Sales Cycle and Product Implementation, Market Awareness of Our Product, Rapid Changes in Technology and New Products, and other factors and risks discussed in the Company's reports filed from time to time with the Securities and Exchange Commission.

Brokerage House Vignette, the V Logo, e:fficiency, and e:fficiency experts are trademarks or registered trademarks of Vignette Corp. in the United States and other countries.

Real Estate Broker Exam All other names are the trademarks or registered trademarks of their respective companies.

Brokerage Services NOTE TO EDITORS: In the terms "e:fficiency" and "e:fficiency experts," the "f's" are italicized. The font was changed for transmission purposes only.

Broker Live Ticket Contacts

Online Brokerage Firm
Vignette Corp., Austin
Jim Hahn, 512-741-4871
jim.hahn@vignette.com
or
Waggener Edstrom
Meredith Aughtry, 512-527-7027
mereditha@wagged.com

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